Who we are
KAV Services Ltd is the data controller for the personal information described in this privacy notice.
What information we collect
KAV Services Ltd only collects limited contact information needed to respond to new business enquiries or other direct website-related communications.
- Name and business contact details provided by the enquirer.
- Organisation name, role title or other professional details included in the enquiry.
- The content of the message, including any information the sender chooses to provide.
- Basic technical information that may be recorded by hosting or email systems, such as IP address, timestamps or delivery logs, where necessary for security and service operation.
This website is not intended for the collection of special category data or detailed personal records. People should avoid sending unnecessary sensitive information through the website contact route.
What we use it for
KAV Services Ltd uses this information to:
- Receive, review and respond to enquiries.
- Decide whether a prospective client request is relevant to the services offered.
- Keep a basic record of business communications and follow-up actions.
- Protect the website, email account and related systems against misuse, abuse or security incidents.
Lawful basis
The main lawful basis for handling website enquiry information is legitimate interests, namely operating the website, responding to enquiries, assessing potential business opportunities and maintaining secure business communications.
Where steps are taken at the request of an individual or organisation before entering into a contract, processing may also be necessary in order to take pre-contractual steps.
What we do not ordinarily process
KAV Services Ltd does not ordinarily process client employee personal data through this website. Where work is carried out within a client’s own systems, data remains in those systems, and any downloaded personal data is deleted when no longer needed for the task.
If information is provided in error that is not needed for the enquiry, KAV Services Ltd may delete it or ask for a safer route to be used.
Who we share it with
Personal information from website enquiries is not sold. It is only shared where this is necessary for the operation of the website, email or business administration.
- Website hosting or domain service providers, such as IONOS, where they act as technical service providers.
- Email or IT service providers where needed to receive and store communications securely.
- Professional advisers or regulators where there is a legal or regulatory reason to disclose information.
Any sharing is kept proportionate and limited to what is necessary.
International transfers
KAV Services Ltd aims to use services that handle personal information within the UK or with appropriate safeguards in place. If a supplier processes data outside the UK, this will only be done where a lawful transfer mechanism is available.
How long we keep it
Enquiry information is kept only for as long as reasonably necessary for correspondence, follow-up, record-keeping and legal or regulatory protection.
- General enquiries that do not lead to work are typically kept for a limited period and then deleted when no longer needed.
- Business communications that lead to an ongoing client relationship may be retained for longer as part of normal business records.
- Information downloaded temporarily for work within a client environment is deleted when no longer required for that task.
Your rights
Under UK data protection law, individuals may have rights including the right to access personal information, request correction, request erasure, object to processing, request restriction, and complain to the Information Commissioner’s Office.
Any request should be sent to hr@kavservices.co.uk.
Complaints
If you have a concern about how personal information has been handled, KAV Services Ltd would prefer the opportunity to address it first. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.
Cookies and website analytics
This notice is written on the basis that the website is being used primarily as a simple information and contact site. If analytics, cookies or additional tracking tools are introduced later, this notice should be updated to reflect that change.
Changes to this notice
This privacy notice may be updated from time to time to reflect legal, operational or website changes. The version on this page is the current version for the website.